Contact
One email address. Read personally by us.
No support ticket system. No chatbot. No automated reply.
What to email about
- Module suggestions ("I wish there was a module for X")
- Bug reports
- Questions about how Preflair works
- Just to say hi
What we cannot help with quickly
- Issues with your Apple ID or Google account (those go through Apple / Google support, not us)
- Refunds (handled by App Store / Google Play directly)
- Recovery of lost purchases (see FAQ — we deliberately do not store the information needed to recover lost accounts)
Response time
Usually within a few days. Sometimes longer. Preflair is run by one person as an indie project.